Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)


How do I make sure the products are authentic?

At Speed Tracking, we guarantee that all our products are 100% authentic and imported from reliable and certified sources. We always strive to provide products of guaranteed quality and free from imitations.


When will my order be shipped?

Orders are processed within 24 to 48 business hours after confirmation and then shipped directly via approved delivery companies. Delivery times vary depending on the customer's location, typically taking 2 to 5 business days within the Kingdom .


Can I track my order?

Yes, after your order is shipped, you will be provided with a tracking number via text message or email, so you can track your shipment instantly.


Can I cancel an order after payment?

Yes, an order can be canceled if it has not yet been processed. Simply contact customer service through the official channels as soon as possible. Cancellation is not possible once the order has entered the processing phase.


What payment methods are available?

We offer multiple payment methods including:

Mada, Visa, Mastercard, STC Pay, Apple Pay, PayPal, Tabby, Tamara


Can I return or exchange the product?

Yes, it is possible under the following conditions:

  • Return within 3 business days
  • Replacement within 7 working days
  • The product must be in its original condition and unopened, unless there is a manufacturing defect.
  • See our Returns and Exchanges Policy for more details.


How do I contact customer service?

You can contact us via:

  • WhatsApp
  • e-mail
  • Contact form on the website
  • We will respond to you during official business hours (Saturday to Thursday).


Is shipping free?

Shipping fees are calculated based on order weight and customer location. We offer free shipping on select orders and seasonal offers—follow our accounts for the latest deals.


Do you have spare parts for all types of cars?

We specialize in spare parts and accessories for Japanese and American cars, and we're constantly expanding our range. If you can't find the product you're looking for, contact us and we'll help you find it.